I'm a technical professional with 10+ years across software engineering, SaaS platform support, and data. Most recently I worked at Dimagi on CommCare, supporting enterprise deployments for global public health organizations. My day-to-day there was troubleshooting APIs and integrations, digging through logs and SQL, reproducing bugs, and turning messy technical problems into clear fixes and better documentation. Before that I spent 6+ years building and shipping web and mobile applications with PHP (Laravel), Python (Django), and React, growing from developer to technical lead.

I'm strongest at the intersection of engineering and customers. I can read the code, query the database, and then explain the problem in plain language to the person affected by it.

I'm an AI enthusiast focused on practical, applied use rather than hype. At Dimagi I led the implementation of an AI-powered ticket routing system that cut average resolution time significantly and measurably improved customer satisfaction. I also built workflow automations connecting Zapier, Jira, and Google Sheets to remove repetitive manual work from support operations. I'm AWS AI Practitioner certified and completed an AI Engineering course, and I keep experimenting with LLM APIs and automation workflows in personal projects. My interest is simple: use AI to make support, operations, and data work faster and less painful for real teams.

• Backend & data: Python, SQL, PHP/Laravel, PostgreSQL, MySQL, REST APIs
• Analytics & BI: Power BI, reporting pipelines, dashboards
• AI & automation: LLM APIs, Zapier workflows, Python scripting, AI-assisted ticket routing
• Platforms & tools: CommCare, Salesforce, Jira, Zendesk, Docker, Linux, AWS
• Frontend: React, JavaScript, WordPress
• Certifications: PMP (Project Management Institute), AWS AI Practitioner

School management platform (Laravel). Built solo in 2021, still live today, and used daily by its school community. It handles the boring but critical stuff: records, workflows, and reporting that staff actually rely on.

AI-powered ticket routing (Dimagi). Designed and rolled out automated routing for support tickets, which reduced resolution time and lifted CSAT within six months.

Enterprise SaaS support at global scale. Served as the technical escalation point for 6+ global health organizations running CommCare, owning issues end to end from reproduction to fix validation.

Payment and third-party integrations (J&A Bureau). Integrated services like Stripe, PayPal, and Zendesk into production e-commerce systems serving a large user base.

• 📚 Learning Snowflake for data engineering and analytics work
• 🔧 Deepening CI/CD and DevOps tooling (GitHub Actions, pipelines)
• 🇩🇪 Improving my German (currently A2)
• 🤖 Experimenting with LLM-based automation for support workflows

English (native), French (near-native), German (learning).

📫 The fastest way to reach me is LinkedIn or moyo.stephane@gmail.com.