URGENT: Pro+ Account Restoration - Ticket #4326355 - Work Stoppage

[Hedgemonkey]

Discussion Type

General

Discussion Content

I am an existing Copilot Pro+ subscriber whose account was cut off on April 25 due to a transient payment issue (now resolved).
Because of the April 20 signup pause, I am blocked from re-activating my plan via the dashboard. I have an open ticket #4326355. I am a professional user currently facing a Work Stoppage. I require a Manual Entitlement Reset to restore my Pro+ seat. Can a moderator please escalate this ticket?

[P-r-e-m-i-u-m]

Yo @Hedgemonkey — you did the right thing opening the ticket, but since it's a payment/entitlement issue caused by the system freeze, you can't fix it yourself.
Since you can't wait, try bypassing the queue by tweeting/DMing @githubsupport on X. If you mention "Work Stoppage" and "Existing Pro+ Subscriber," their social team is usually faster at flagging account issues than the email support queue right now.
Keep bumping the ticket every 24 hours too so it doesn't get buried.

[Hedgemonkey]

Thanks I'll try that

[Hedgemonkey]

Seems @githubsupport on x isn't showing right now... Perhaps they've disabled their account or something for now?

Hi @Hedgemonkey,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding!