Copilot Pro+ Plan Still Listed as Active but Not Billed

[thoiruddin]

Discussion Type

General

Discussion Content

Hi, I would like to know why my plan is not active, and why you are only charging me for Copilot Usage instead of Copilot Pro+ after I added my credit card.

In my invoice, my plan still shows as active and I am still listed under Copilot Pro+, but I am only being charged for Copilot Usage. I also read on the GitHub discussion platform about how to make a manual payment, but there is no “Make Payment” button. Previously, the payment could not be made because I was using a debit card through PayPal, but I have already switched to a credit card.

After switching, it still only charges me for Copilot Usage, not the Copilot Pro+ plan. I have already submitted a ticket but have not received any response from support and why it taking so long to respond to the ticket?

[P-r-e-m-i-u-m]

Yo @thoiruddin — looking at that receipt, you actually are signed up for Copilot Pro+. It's right there in the line items.
The reason your Total is $12.76 is because the Pro+ charge ($39) is for the future period (May 8), while the $12.76 is just the overage for last month.
You haven't been billed for the new month yet.
As for the "Make Payment" button missing: If you have a valid credit card on file now, they'll just auto-charge you when the cycle renews. They don't need you to click a button manually.
Real talk: You're not being charged the wrong amount, you're just reading the invoice before the main bill hits. You'll see the full $39 next month.
If you want to track billing oddities:
github.com/P-r-e-m-i-u-m/weekly-builds-community
Or just reply here — happy to keep helping 🔧

[P-r-e-m-i-u-m]

bro That invoice you showed me is technically for the past usage and the next billing cycle (May 8), but if your UI says "Copilot Free" today, it means your subscription currently lapsed.
This is the "Renewal Fail" bug. The system tried to charge you for the new cycle, failed (probably because of the PayPal switch), and auto-downgraded you to Free in the meantime. Even though the invoice says Pro+ is scheduled, the UI reflects reality: you're Free right now.
You need to manually re-upgrade to Pro+ to fix that "Active subscription" status. The system won't auto-fix it if the payment failed the first time.

[thoiruddin]

Hi, thanks for the explanation.

If I want to upgrade back to Pro+, do I need to subscribe to Copilot Pro first and then upgrade to Pro+ afterward? Also, which option is better, monthly or yearly? And does Pro+ offer a yearly plan?

[P-r-e-m-i-u-m]

wait i will see

[P-r-e-m-i-u-m]

brooo You don't need to subscribe to Pro first. You can go straight to Pro+ if that's what you want.
The difference is usually:
Pro: $10/month. Good for individuals.
Pro+: $39/month. Adds advanced features (audit logs, chat modes, etc.).
Regarding yearly: Copilot usually defaults to monthly billing, but sometimes the yearly option hides in the "More options" link during checkout.
The problem right now though: if the "Upgrade" buttons are still grayed out or unavailable, you're stuck until they fix the capacity pause.

[thoiruddin]

Thanks again. If you take a look the image on my account, it showing Pro only. No Pro+. Mean, we need to wait until they fix it?

[Tismejuno]

I'm having this issue they took payment successfully on the 20th and all requests have failed with copilot saying I have used my usage (literally one hour after they took payment)

[thoiruddin]

Does your plan still there or it switch to free plan?

[Tismejuno]

My plans still pro it says on my profile I have pro i have the bank receipt of the payment going through I presumed i was ok too start using again but I still can't even now

[Tismejuno]

Hi @thoiruddin,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding!

[Tismejuno]

Hi admin ive had a ticket open for over 2 weeks i created a second ticket to which one of your employees took the time to close due to being similar to another ticket but another few days later no update on the original ticket ? May I ask you why we should take the time out our day/work to fill out your tedious tickets to get no response and or assistance anyway if your going to say the second ticket was the issue I would say if the employee set to my case at that time could only use that time given to close (1 ticket) and that led them to having either not enough time or reasource to actually deal with the problem ticket then your either understaffed or are not giving your supposed valued customers a viable timeframe of assistance ide understand if they worker had to close 1000 tickets ive made but there was not so it leads me to believe im not a valued as you made out in your sales pitches if im only worth a quick glance at my case after holding up my side of our contract I agreed to pay you for service which I did on the date and time you requested you promised to ensure I had acces to the services I paid for which I have not for nearly this entire month now and your tickets are not helping I suggest a new form of customer service at your company because the current one isnt really tailored to the customers you claim to value (and actually need to stay afloat)